Do you have a question about your planned stay at Sheraton Milan Malpensa Airport Hotel? Take a look at our FAQs:
What methods of payment are accepted?
Sheraton Milan Malpensa Airport Hotel & Conference Center accepts cash and credit card payments. Please note that payments with ATM cards and personal checks are not valid.
How do I get to the hotel once I’m at Malpensa Airport?
Once inside Malpensa Airport, follow the signs for P, Hotel and Station, and then follow signs for Hotel Sheraton.
What are the Check-In and Check-Out times?
In general our Check-In time is 3:00 pm and our Check-Out time is 12:00 pm. A late Check-Out or an early Check-In is only possible upon request and availability. Fees may apply.
What will be charged for children?
As per Starwood policy if no roll away bed is required, children under the age of 12 can stay in their parents' bed for free. If they are 12 or older, the normal fee for a roll away bed will be charged, just like adults.
Is the room equipped with an iron?
Because irons present a fire hazard they are not provided in-room, in accordance to Italian regulations.
How much will be charged for a roll away bed?
A roll away bed costs 50€ per person.
How can I have Internet access and how many devices can I connect with a single access code?
Free Wi/Fi is available in the lobby and common areas - bar, restaurant, Link@Sheraton and inside our Sheraton Club Lounge. The room categories Sheraton Club Room, Junior Suite, Diplomatic Suite and Presidential Suite include free internet. Other room categories are provided with high-speed internet for a fee.
With one internet fee you can work on up to three registered devices.
Is it possible to temporarily store my luggage?
Your luggage can be stored at the airport on the first floor (in Terminal 1, between exits 5 and 6) any day of the week, from 6:00 am to 10:00 pm. As per Airport Authority policy, luggage can only be stored for few hours and never overnight if you are not a guest staying in the hotel.
Where can I park my car and how much does it cost?
Our hotel has its own car park with 16 parking slots. Parking costs 18€ per day. Please kindly note that we do not accept any reservations for parking.
What will be charged for breakfast and what are the breakfast times?
Our breakfast buffet is served at our Il Canneto restaurant from 6:00 am to 10:00 am at a cost of 22€ per person.