Announcements & Special Conditions
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Credit/Debit Card Policy
The credit card used to make a reservation must be valid for the entire stay. Credit cards will be authorized at check-in for the amount of your stay, plus an extra one to cover incidentals. The authorization will hold the funds until check out, upon which all the stay-related charges will be regulated. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at +39 (02) 23353480.
Check Acceptance Policy
No personal checks accepted.
Extra Bedding Policy
Children 12 and under sleep free in existing room bedding. Rollaways and child rollaways will incur extra charges.
Restrictions and deposit may apply.
Third Party Credit Card - A non-guest wishing to pay for a guest in the hotel must fax/e-mail a copy of the front and back of the credit card prior to the guest's arrival. Please specify which charges can be charged to the credit card.
All swimmers must wear a swim cap. We recommend that all swimmers have their own swim caps. Swin caps are available on sale at the Spa. More info about Shine Spa for Sheraton
From 10 August 2013 The City of Ferno has been introduced the tourism tax.This is a municipal tax which must be paid by all those who stay in hotels in Ferno. For details of payment and exemptions please visit: Ferno City Tax
Milan Malpensa Traffic Control Area (Area 10 min)
The hotel is located within the "Zona a Traffico Controllato (ZTC) or Controlled Zone (Area 10 Minuti). Special rules govern transit through and parking in this zone. Guests arriving with their own car that need to stay more than 10 minutes in the Controlled Zone need to communicate the licence plate and the type of vehicle to the hotel staff at the reception. If our staff is not informed of the access, and is therefore, unable to communicate these information to the airport authorities, the entry will be deemed unauthorized and will be punished accordingly. For more information visit: Area 10 min