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Announcements & special conditions

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Currency fluctuation

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. 

Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.


Credit& debit card policy

Credit cards used to make a reservation must be valid for the entire stay. Credit cards will be authorized at check-in for the amount of your stay, plus an extra night to cover incidentals. The authorization will hold the funds until check out, upon which all the stay-related charges will be regulated. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

If you are booking on behalf of someone else, or wish to pre-pay, you must fill out a third party billing credit card autorization and send it by fax at +39 (02) 23353480.


Check acceptance

No personal checks accepted.


City tax

Since August 2013 the city of Ferno has been introduced the tourism tax, a municipal tax which must be paid by anybody staying in a hotel in Ferno.

For details of payment and exemptions please visit Ferno City Tax.


Extra bed

Children 12 and under sleep for free in existing room bedding. Rollaways and child rollaways will incur extra charges.


Swimming pool

All swimmers must wear a swim cap. We recommend that all swimmers have their own swim caps.

Swim caps are available on sale at the Spa, click here for more information on the Spa.


Pet policy

Restrictions and a deposit may apply.


Area 10 min

Sheraton Milan Malpensa, located in front of Terminal 1 and directly connected to Malpensa's Terminal, is located within the Zona a Traffico Controllato (ZTC) or Controlled Zone.

Special rules govern transit through and parking in this zone.

Communicate your licence plate and type of vehicle to the hotel staff at the reception. Otherwise, the hotel will be unable to communicate this information to the Airport Authorities, and your entry will be deemed unauthorized - and sanctioned accordingly.

For more information visit: Area 10 min

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Sheraton Milan Malpensa Airport Hotel & Conference Centre

Relax in one of the 433 perfectly soundproofed rooms, including 19 suites, thanks to the incomparable comfort of the Sheraton Sweet Sleeper Bed® - there's no better way to recover betweene flights.


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Il Canneto Restaurant
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Wandering into the Il Canneto restaurant at the Malpensa Hotel alone, with colleagues, friends or family, you enter a stylishly airy and light-filled interior of chic dark wood and marble. Your eye is caught by a crystal glass Wine Tower at the centre of the restaurant. What a wonderful idea! Instantly you feel...

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